Each item is despatched from our warehouse with a Unique Parcel
Identifier (UPI) code. At certain points during the delivery
process the items UPI code is scanned which provides parcel-tracking
information.
In order to use the parcel-tracking facility you will need to
locate your unique UPI number.
Log into your account area and view your order history.
Select your most recent order by clicking the view button. You will now
arrive at your order information page. Here you will find your unique
track and trace (UPI) code along with simple instructions of how and
where to enter your UPI code.
From here on you can easily track the progress of your order.
We strive to satisfy customers by delivering on the first attempt,
however if this is not possible, we have developed a new carding
process that allows (you) the customer to select a re-delivery or
collection date of your choosing, via a new web portal, a 24 hour
automated self service telephone number or by calling our contact
centre and arranging via an agent. Upon receiving these new
instructions our depot staff ensure that the parcel is delivered or
collected on the date nominated.
*Track & Trace service excludes some 24-hour (next day)
delivery items.
